Maryland State Department of Education

Maryland State Department of Education (MSDE)

Twilio Software

Our Winning Award

AlxTel is a pioneer of the efficient solution service provider for individual local and Government sectors. We are excited to announce that AlxTel won the award of Twilio Software for the Maryland State Department of Education in the award amount of $34,859.00. Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.

Contract Title: Twilio Software

Winning Award
Award date

Award Date
April 13, 2023

Award amount

Award Amount
$34,859

Start date

Start Date
April 01, 2023

End date

End Date
April 01, 2024

Maryland State Department of Education

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from their divisions, they oversee state and federal programs that support the needs of a diverse population–students, teachers, principals, and other educators –throughout Maryland.

Under the leadership of the State Superintendent of Schools and guidance from the Maryland State Board of Education, the Department develops and implements standards and policy for education programs from pre-kindergarten through high school.

  • BE EFFECTIVE : Provide every student with highly effective teachers and educational leaders.
  • BE INCLUSIVE: Engage with parents, families and community members to improve student outcomes.
  • BE INNOVATIVE: Integrate evolving technologies, instructional strategies, and emerging skills that enable all students to reach their fullest potential in a globally competitive environment.
  • BE ACCOUNTABLE: Enhance learning for every student through use of objective, data-driven measures of success determined by state and national standards.
  • BE SAFE: Promote a safe, healthy environment for students.

Twilio Customer Engagement Platform

Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale. Create the exact solution you need to engage customers at every step of their journey. Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure.

  • Take control of your customer data: Gain insight into your customer data across business silos.
  • Engage customers on preferred channels globally: Reach your customers exactly how and when they prefer on a single, fully integrated platform.
  • Digital customer engagement solutions at any scale: Use the power of build and buy to create the exact engagement solution you’ve always wanted.

Twilio Engage

Build data-driven, personalized customer experiences that grow lifetime value. Deepen customer relationships and efficiently grow your brand by personalizing customer interactions on every channel from a unified, data-first platform.

Twilio Engage uniquely puts the power of a native customer data platform (CDP) and native omnichannel together in one marketing solution to help companies deliver data-driven personalization and drive efficient growth.

The best modern customer data foundation: Power all your customer experiences with trusted, real-time, first-party customer data from Twilio Segment’s leading CDP.

The most scalable communications channels: Reach every customer, everywhere with Twilio’s scalable and flexible email and SMS channels, along with best-in-breed APIs you can rely on.

Powerful, unified orchestration and analytics: Build, activate, and measure ROI from one platform to save time and budget while improving campaign performance and efficiency.

Twilio MessagingX

MessagingX is a centralized messaging platform to engage customers across their preferred channels. Our enterprise-ready APIs and scalable software are powered by an intelligent network that monitors over 900 million data points daily, enabling unrivaled reliability at any scale. Deliver messages to customers across preferred channels with an API for one-way, transactional messaging. Support customers at critical moments on the channels they prefer with scalable, multiparty conversations.

Twilio Flex

Twilio Flex is a digital engagement center for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge.

  • Connect customers with any customer-facing employee.
  • Choose the channels that remove friction for customers.
  • Personalize interactions with detailed customer profiles that pull in first-party data from any source.
  • Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more.
  • Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required.

Need support?  You are our priority, We’ve got you covered.

Rapid response time to service requests, responding to all customer feedback to get in touch.

Our goal is to supply you with the best possible customer service across all our products and solutions. We look forward to helping you make the most of your AlxTel platform.

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