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Contra Costa County

ServiceNow

Our Winning Award

AlxTel is excited to announce that we won ServiceNow contract award for Contra Costa County amount of $74,100.00. ServiceNow eliminates manual tasks with automated, intuitive experiences. Get answers, approvals, and insights when they really matter.

Contract Title: ServiceNow

Winning Award
Award date

Award Date
June 06, 2024

Award amount

Award Amount
$74,100.00

Start date

Start Date
March 31, 2024

End date

End Date
Sep 30, 2024

Contra Costa County

Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses.

Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life. Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value:

  • Clients and communities
  • Accountability
  • Partnerships
  • Fiscal prudence
  • Quality Services
  • Organizational excellence

ServiceNow – Focus on work that matters

ServiceNow eliminates manual tasks with automated, intuitive experiences. Get answers, approvals, and insights when they really matter. By digitizing and automating siloed processes, we dramatically improve experiences for those who work for you and those who work with you.

Elevate Customer Experiences

Resolve issues quickly with AI and automation. Empower agents and field technicians to proactively serve, reducing customer effort.

Enhance Employee Experiences

Deliver a scalable employee experience that increases engagement, fosters talent development, and drives shared service productivity.

Automate Finance and Supply Chain

Deliver a scalable employee experience that increases engagement, fosters talent development, and drives shared service productivity.

One platform for enterprise automation

Born in the cloud, the Now Platform is the intelligent foundation that all ServiceNow products run on. It lets you automate and connect the work that moves your business forward, making it run faster, smoother, and more efficiently. Knock down silos and tame complexity. Fuel innovation at scale while you improve experiences for everyone.

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  • Automation: Build, monitor, and optimize no-code automated workflows. Automate your processes across the business for next-level efficiency, and streamline workflows to reduce cost, grow productivity, and diminish repetitive tasks.
  • Productivity and engagement: The Now Platform puts power in the hands of workers, agents, and managers. It automates tools for routing and prioritization to keep your teams working on the right things.
  • Consistency and scalability: Create consistency across your business processes and scale for growth with one platform, one data model, and one architecture.
  • Secure by default: The Now Platform arms you with the tools and processes you need to improve your security posture. Rely on consistent, automated security controls and certified integrations.

Do more with the Now Platform

Integrations with third-party software let you extend the benefits of the Now Platform across your company. Get your workflows dialed with hundreds of certified, ready to use applications from the ServiceNow Store.

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Generative AI

Put AI to work with Now Assist. Increase productivity, transform experiences, and accelerate agility using generative AI experiences on the Now Platform®.

  • Now Assist for IT Service Management: Accelerate IT team productivity with generative AI experiences.
  • Now Assist for Customer Service Management: Improve customer experiences and agent productivity with generative AI.
  • Now Assist for HR Service Delivery: Resolve HR cases faster and more efficiently with generative AI.
  • Now Assist for Creator: Improve developer productivity with flow generation and intelligent recommendations for code.

ServiceNow Products

Accelerate business innovation and supercharge experiences for your organization so it simply works better.

  • IT Service Management
  • IT Operations Management
  • HR Service Delivery
  • Workplace Service Delivery
  • Customer Service Management
  • Field Service Management
  • Automation Engine
ServiceNow products

Need support?  You are our priority, We’ve got you covered.

Rapid response time to service requests, responding to all customer feedback to get in touch.

Our goal is to supply you with the best possible customer service across all our products and solutions. We look forward to helping you make the most of your AlxTel platform.

Support

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