Maryland department of budget and management logo

Maryland Department Of Budget & Management

Twilio SMS

Our Winning Award

AlxTel is feeling excited to announce that we won Twilio SMS contract award for amount $21,600.00. Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.

Contract Title: Twilio SMS

Winning Award
Award date

Award Date
May 30, 2024

Award amount

Award Amount
$21,600.00

Start date

Start Date
June 01, 2024

End date

End Date
May 30, 2025

Maryland Department of Budget and Management

The Department of Budget and Management helps the Governor, State agencies, and their employees provide effective, efficient, and fiscally sound government to the citizens of Maryland. We support agency efforts to achieve results by helping them obtain the fiscal, capital, and personnel resources needed to provide services to Maryland citizens. We are dedicated to providing advice and assistance with professionalism, state-of-the-art technology, modern management techniques, and teamwork.

We advance the interests of the citizens of Maryland in a state government that is well regarded, responsive, and contributes to environmentally sound communities whose residents are well-educated, healthy, safe, and gainfully employed. Our success depends on our employees. The recognition we give to individual effort and teamwork will make our agency a very desired place to work. Our advice and assistance will be actively sought. We will emphasize getting the job done with the utmost professionalism.

  • Goal 1: Allocated resources contribute to achievement of outcome goals by State agencies.
  • Goal 2: Executive Branch agencies have a high quality workforce that reflects the diversity of the State.

Twilio Software – unlock the imagination of builders

We’re a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction and able to outmaneuver their competition. Twilio is a globally trusted customer engagement platform (CEP), plus a named leader in communications platform as a service (CPaaS) and customer data platform (CDP) markets.

  • One platform ecosystem: Twilio’s CEP includes the leading CDP and CPaaS solutions, along with powerful interoperability and a robust partner ecosystem.
  • Trusted and transparent: Seamlessly integrating compliance, security, and data privacy across the customer experience with a trust-first platform.
  • Enterprise scale and global reach: Powering over 14 trillion customer engagement API calls across every corner of the globe for 36% of the Forbes Global 2000.
  • Open and extensible by design: Offering flexible APIs as well as out-of-the-box, yet programmable, solutions to orchestrate powerful customer interactions.

Twilio Customer Engagement Platform

Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale. Create the exact solution you need to engage customers at every step of their journey. Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure.

  • Take control of your customer data: Gain insight into your customer data across business silos.
  • Engage customers on preferred channels globally: Reach your customers exactly how and when they prefer on a single, fully integrated platform.
  • Digital customer engagement solutions at any scale: Use the power of build and buy to create the exact engagement solution you’ve always wanted.

The next generation of business text messaging services

Build deeper customer relationships at scale with a messaging platform based on trust and compliance, quality and scale, and seamless omnichannel engagement. Messaging is a centralized business messaging platform to engage customers across their preferred channels. Our enterprise-ready APIs and scalable software are powered by an intelligent network that monitors over 2+ billion data points daily, enabling unrivaled reliability at any scale.

Twilio Messaging

167+ billion

messages sent and received

180+ countries

within your reach

99.95% +

monthly API uptime

4,800

global carrier connections

Twilio SMS

Engage customers globally with reliable SMS messaging. Launching a trusted SMS solution is easy with Messaging. Twilio gives you developer-friendly APIs, scalability, and built-in software for compliance, routing, and advanced use cases. All to help you get to market faster, and with unmatched deliverability.

Twilio SMS

Programmable Messaging API

Send transactional MMS, SMS, and WhatsApp messages with a single API.

  • Reach 180+ countries reliably with localized senders, compliance tools, and global guidelines.
  • Manage compliance, deliverability, replies, and more with Twilio’s programmable software.
  • Monitor and troubleshoot message delivery and engagement with real-time analytics.
Twilio SMS

Conversations API

Drive two-way engagement with cross-channel messaging for MMS and more using a single API.

  • Power commerce and support on SMS, MMS, chat, Facebook Messenger, and WhatsApp.
  • Manage participants, archive messages, and orchestrate workflows without additional code.
  • Get to market faster with quick-starts, sample apps, and SDKs.

Start and scale customer relationships

  • Alerts and notifications: Inform, engage, and drive customers to take action with personalized email. phone, and text alerts that are reliably delivered through Twilio.
  • Verification: Protect your platform from fraud and keep customer accounts secure with mobile identity signals and multi factor user authentication across sign-up, login and account management.
  • Promotions: Use Twilio to expand your marketing reach by communicating on customers’ preferred channels like SMS, MMS, WhatsApp, voice, and email to increase conversions and customer loyalty.
  • Conversational care and commerce: Support the full customer journey with two-way, SMS for support, sales and lead generation with the conversations API.

Need support?  You are our priority, We’ve got you covered.

Rapid response time to service requests, responding to all customer feedback to get in touch.

Our goal is to supply you with the best possible customer service across all our products and solutions. We look forward to helping you make the most of your AlxTel platform.

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